After you place an order in Alipearl Hair Store, the order status will be displayed pending, which means that we are preparing your order and haven't shipped it out yet. Once we ship out your order, we will inform you of the tracking number by email. In order to make sure only great hair reaches you, some hair wigs need many days to customize, please give us some time to prepare it. If your order is urgent, please let us know in advance.

If you can't track your order:
1. Please make sure you placed your order at our website, and entered the correct email address and order number.
2. If you confirm email address and order number are correct, please contact us to confirm whether we have provided you with the correct tracking number.
3. If everything is correct, please check it in a few hours, sometimes shipping companies will take 1-2 days to update new delivery information on their website.

We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If the hair you purchased needs to be customized, it will take several days. Once the customization is completed, we will arrange delivery immediately and email you the tracking number.

We're available 24/7 to assist you. Any questions, please feel free to contact us. Due to time zone differences, our replies may be slightly delayed — thank you for your understanding.

Customer Service:
Email: server@alipearlhair.com
WhatsApp: +8613303748706
iMessage: +8613303748706

Wholesale:
Email: wholesale@alipearlhair.com
WhatsApp: +8618203647020 / +8615890076489