Return Policy

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Return Policy

You have 30 days from the date of delivery to return your item. To be eligible for a return:

  • Item must be in its original, unworn condition
  • Item must be in the original packaging
  • Item must not have been altered, cut, or styled
  • Tags must still be attached

Exchange Policy

We accept exchanges within 30 days of delivery. If you need a different size, color, or style, please contact our customer service team.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days.

How to Return

  1. Contact our customer service team at server@alipearlhair.com
  2. Provide your order number and reason for return
  3. We will send you a return shipping label
  4. Pack your item securely and attach the label
  5. Drop off at any authorized shipping location
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